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Returns and Refunds - website 101 idées

Please read carefully how to return purchased products and how refunds are processed.

Returns

You have 15 days to return your purchase

refunds

The refund will be made within a maximum period of 5 working days.

exchanges

We accept exchanges of the same product for another size.

You have 15 days to exercise your right of contractual withdrawal, counting from the date of receipt of your purchase.

- log in to access your customer account
- click on your order details
- select the products to return
- wait for Return Authorization by our company, 101 idees fashion
- send the package to the address that we inform in the 'pdf' .

If there is no option to select the items to be returned, it is because the return period has passed.

Return costs must be borne by the customer.

Check if the size of the product is in stock on our website, as this is the only way to exchange the product.

- log in to access your customer account
- click on your order details
- select the products you want to exchange
- wait for Return Authorization by our company, 101 idees fashion
- send the package to the address that we inform in the 'pdf' .

If you don't see the option to select the items you want to exchange, it's because the return deadline has passed.

Return costs are paid by the customer.

The expenses related to the new shipment of the package will be paid by our company.

Exchanges can only be made due to size difference - if you want a product in a different color or a different product, return it and make a new purchase of the desired product.

Upon receipt of your package at our warehouses, we will check it and refund you within a maximum period of 5 working days.


The refund will be made to the original payment method, that is, if you paid with a credit card, the refund will be made to the same card.

Return costs are borne by the customer, unless the product is defective.

Return charges are an actual cost and must be borne by the user. It would not be fair for all customers to pay for this cost.

website 101 idées prefers to invest in customer support and seasonal promotions, so that all customers get our clothes at acceptable prices.

If you have received a defective product, you must make a return on our website and describe the defect of the product.

You must also inform if you want a new product or your money back.

We only accept returns if:

- The products do not show signs of use.
- Must be complete and accompanied by all accessories.
- Labels in good condition.
- Without any damage or dirt.

If you find that the product does not meet the conditions for acceptance, do not return it, as we will not refund your money.

In order not to damage the clothes, we recommend:

- must not wear make-up
- you must not wear accessories, jewelry, rings, belts, necklaces...
- you should not put coats with fur on top of your clothes

Packages may be held up at customs by police authorities, we are not responsible. Before sending the return, you must contact customer support, so that we can give you some tips on how to do it. We will always do our best to resolve the issue.

Clothing from returns is not resold by 101 idees fashion , clothing is resold to used clothing businesses such as ebay or other similar businesses.

website 101 idées we are one of the best stores to buy clothes on the internet. Safe and reliable place where you can buy quality clothes, without having to leave your home.

Have you ever noticed how hard it is to find time to shop? And when we find it, what happens? We are faced with crowded malls, few parking spaces and huge queues in the fitting room. So don't be afraid. The quality of the clothes is second to none and delivery is fast.

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