Satisfied or Reimbursed
The customer has 15 days to return the purchased products without justification.
You must make a return order directly to your customer account at our store following the instructions below.
Please note that the clothes have to be in perfect condition with the labels and can not have any traces of having been worn.
We advise you to take the following precautions when trying on the clothes:
(believe it is important and are mentioned based on our experience)
- should not wear makeup
- Do not wear jewelry, such as rings, necklaces ....
- should not wear a belt
- You should not wear fur coats over your clothes
the clothing coming from returns will not be sold again by our company, will be resold for used clothing businesses or ebay and similar businesses.
starting on November 23, 2017, we do not accept exchanges, you must return the purchased product and make a new purchase.
The return of the money will be made to the original payment method,
(if the payment made with credit card will be made the return for that same card).
101 idees fashion Italia returns your money within 5 business days for purchases made in euros and up to 15 business days for other currencies.
The costs of the return for the carrier are paid by the customer, for this reason we advise you to use an economical postal service but with a tracking number
- if the customer returns the clothes and make a new purchase of the same clothes, with interest in buying the same products at a lower price (example of temporary promotions like black friday and similar), the purchase will be canceled by our company.
- returns from countries outside Europe, can be held in customs by the police authorities, we are not responsible.
Clothing with manufacturing defect
Orders are strictly prepared, also randomly the clothes are checked so that defective items are not sent, but if it occurs, 101 idees fashion Italia will assume the shipping costs related to the return.
- Label seams referring to the clothing brand or labels with the description of the handling are not considered defects, as you can easily remove the labels from the clothes.
If upon receiving the returned items, we do not verify the defect informed by the customer, the shipping costs related to the return are borne by the customer.
How to make a return?
- log in and access your customer account
- click on history and details of your order
- select the products to be returned
- wait for the return authorization
- send to the address we inform in pdf
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